Refund policy
We hope you love your Arloe pieces. If something isn't right, we'll make it easy to exchange or return it.
You have 14 days from receiving your order to send it back for an exchange or return.
To be eligible, your piece must be:
- Unworn and unwashed
- In its original condition, with all tags and labels attached
Swimwear only:
- Returned with the hygiene sticker in place
- Returned in the Arloe pouch it arrived in
Good to know
- Exchanges are subject to stock availability.
- Return shipping is paid by you. Please use a tracked and insured service, as we can't be responsible for parcels lost on their way back to us.
- Sale items are final sale and can't be returned or exchanged.
How to start a return or exchange
Email info@thisisarloe.com with:
- "Return" or "Exchange" as the subject
- Your order number
- A short note on the reason
We'll reply within 24 business hours with your return authorisation number and the address to send it to. Refunds are issued within 2-3 business days of us receiving your return.
Questions at any point? Write to info@thisisarloe.com and we'll help.
We will get back to you within the next 24 working hours with an RA number and our postal address.
If you encounter any other issues, please do not hesitate to contact us at info@thisisarloe.com and we will help as best we can.