We ship worldwide with UPS. Every order is tracked, and you'll get an email with your tracking link when it's on its way.

• Switzerland: 2-3 business days, free
• EU Priority: 3-6 business days, €10
• Worldwide Priority: 4-10 business days, €15
  

Delivery times are estimates and can stretch during peak seasons or postal delays. Thank you for your patience.

Duties and taxes
Arloe is based in Switzerland, so orders outside Switzerland may be charged import duties or taxes when they arrive. Your country's customs office sets these, and they aren't included in your checkout price or handled by Arloe. If you're unsure, check your local customs rules before you order.

Questions about your delivery? Write to info@thisisarloe.com.

We hope you love your Arloe pieces. If something isn't right, we'll make it easy to exchange or return it.

You have 14 days from receiving your order to send it back for an exchange or return.

To be eligible, your piece must be:

• Unworn and unwashed
• In its original condition, with all tags and labels attached

Swimwear only:

• Returned with the hygiene sticker in place
• Returned in the Arloe pouch it arrived in

Good to know

• Exchanges are subject to stock availability.
• Return shipping is paid by you. Please use a tracked and insured service, as we can't be responsible for parcels lost on their way back to us.
• Sale items are final sale and can't be returned or exchanged.

How to start a return or exchange
Email info@thisisarloe.com with:

1. "Return" or "Exchange" as the subject
2. Your order number
3. A short note on the reason

We'll reply within 24 business hours with your return authorisation number and the address to send it to. Refunds are issued within 2-3 business days of us receiving your return.

Questions at any point? Write to info@thisisarloe.com and we'll help.